Refund policy

Cancel any time

You can cancel a paid plan at any time from Billing. You keep your plan's features until the end of the period you already paid for, and then your workspace moves to the Free plan. Your content is not deleted.

First payment: 14-day money-back guarantee

If you are not happy with your first paid plan, email us within 14 days of that first payment and we will refund it in full. This applies once per business.

Renewals

Monthly and yearly renewals are not refunded, but cancelling stops the next renewal. If you were charged for a renewal you meant to cancel and have not used the paid features since, contact us within 7 days and we will review it.

One-time design downloads

A one-time download unlocks a single design for download as often as you like. If the file doesn't work for you (for example it won't open or prints incorrectly) and we can't fix it, email us within 14 days and we will refund it. Downloads that have already been used successfully are otherwise not refunded.

AI credit packs

Unused AI credit packs can be refunded within 14 days of purchase. Packs that have been partly used are not refunded.

Printed products

Printed items are made to order from your design, so we can't take them back if you change your mind. If an order arrives damaged, misprinted or doesn't match the approved design, tell us within 14 days with a photo and we will reprint it or refund it.

Billing mistakes

If you were charged twice or charged the wrong amount, we will refund the difference.

Payments to businesses that use CatalogFlow Pro

When you pay an invoice or order from a business that uses CatalogFlow Pro, you are buying from that business, not from us. Please contact that business for refunds, returns or disputes.

How to ask for a refund

Email support@catalogproflow.com from your account email with your company name. Approved refunds go back to the original payment method, usually within 5–10 business days.